Use cases

A seamless field service experience all the way to the field service edge 

Use cases

We know how hard it is to exceed customer expectations and to deliver a seamless service. You need to balance tight SLAs, technician efficiency, costs, and inventory availability at the same time. Companies have invested heavily in field service management systems that optimise the people but still fail to deliver world-class service. This is often because of the field inventory modernisation gap.

Traditional inventory solutions include using same-day couriers, carrying van stock, or collecting parts from the nearest depot or outlet.

All of these increase costs, reduce productivity, frustrate technicians and affect the customer experience.

With ByBox you can expect; an enhanced SLA performance, better first-time fix rates, improved technician productivity and safety – including contactless collections – and reduced logistics spend particularly for same day deliveries.

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